Frequently Asked Questions

  • Leon's exclusive Integrity Pricing means you always get the best price. Guaranteed to be the lowest for 30 days. If, within 30 days of your purchase, you see the identical merchandise at a lower published price by an authorized Canadian dealer in the same local trading area, under the same terms and conditions, Leon’s will gladly refund you the difference in full upon verification of the details. Published price includes the price of the product plus any membership, administrative, or delivery charges. See your sales associate for full details.

    The Fine Print

    Merchandise must be the same brand name, same model and, if financed, must be sold under the same finance terms including any administrative or membership charges. Prices may vary from region to region. Price guarantee does not apply to: advertising errors; not in stock items; minimum quantity offers; limited time offers; rebates; coupons; premiums; gift cards; free bonus offers; product that is being liquidated or sold without a manufacturer’s warranty; refurbished, damaged, worn or returned goods; floor models; builder rebates; internet only retailers; internet only offers; or going out of business/bankruptcy sales.

  • At Leon’s we strive to ensure that getting your purchase to you is made as easy and accessible as possible. That’s why we offer FREE local delivery for ALL orders over $799 before taxes! Sit back and let our professional delivery team do all the heavy lifting.

    Select items will require an assembly fee. Consult your sales associate for details.

    Furniture & Bedding

    We will uncrate or unpack your new purchase (with the exception of ready to assemble products) and we will set it in place. Due to health regulations, soiled or stained upholstery or bedding cannot be moved by our professional delivery associates unless it is wrapped by the customer. We also cannot disassemble any existing furniture in your home in order to complete the delivery. Sorry but there are no exceptions.


    Appliances

    We will uncrate and move your new purchase into place, but for insurance reasons we cannot connect it to electrical, plumbing, or gas outlets. If you want an existing appliance moved to the curb, for safety reasons, the pieces must be disconnected and/or drained. Old appliances will be moved to the curb on a one for one basis only if they are reasonably clean and if it is safe to do so. A damage waiver must also be signed. Built-in wall ovens, cook tops, hood fans, microwaves etc., will be left in cartons unless requested by the customer.


    Electronics

    All televisions will be removed from the carton for inspection only. For insurance reasons we cannot set up, mount or connect a TV to any other equipment. All DVD players and stereo systems are delivered in factory containers and cannot be unpacked or setup by our delivery associates under any circumstance. Please review your owners manual for any operation or installation concerns.

    The Fine Print

    Deliveries begin at approximately 8:00AM and continue until all scheduled deliveries for the day are complete. Regrettably, due to the hundreds of deliveries that must be routed, it is impossible to give exact time calls. However, you may prearrange to have a Leon’s representative call your home or office 1 hour prior to the estimated arrival time. We would appreciate it if you would be home on the scheduled day of delivery.

    A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home or apartment. If you are in a condominium or apartment building please make sure the elevator service is available.

    Please note for the safety of our delivery crews and to expedite orders as efficiently as possible, there are absolutely no C.O.D orders under any circumstances. All balances owing must be paid in advance at least 2 days prior to delivery or alternative delivery dates will have to be arranged. We are sorry no exceptions can be made.

    Pin hinged doors can be removed to complete delivery. However, carpentry work such as removing doorway moldings, banisters, etcetera, cannot be done. All pictures in narrow hallways or stairs should be removed by you. Our delivery associates are required to wear safety footwear at all times and cannot remove their boots, but will put on protective boot covers and/or provide covering to protect your floors.

    Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.

    When unusual or difficult delivery conditions are encountered, the customer will be advised in advance of the risk of damage occurring. The customer then has the option of signing a damage waiver or having the merchandise returned to the store and reselecting other products.

    Due to insurance regulations, we cannot be responsible for any damage incurred by moving any furniture or appliances not purchased on your invoice. Also we are not responsible for damages caused by any third party that may have been referred to you by anyone in our company.

    Old furniture, bedding, appliances and electronics cannot be disposed of through Leon’s. Disposal of old merchandise are the responsibility of the customer.

    A restocking fee may apply if unwrapped furniture, bedding, appliances or electronics do not fit through the doorway or in the space intended. Please measure the units and your premises prior to delivery.

    Deliveries not available on markdown items.

    See store for details.

  • We offer protection plans for upholstered and leather furniture, mattresses, and wood & case goods furniture, and extended warranties for appliances and electronics.

    Enjoy peace of mind knowing your investment will be protected for years to come!

    Click below for details of our protection plans:

  • Old furniture, bedding, appliances and electronics cannot be disposed of through Leon’s. Disposal of old merchandise are the responsibility of the customer.

  • We offer instant financing O.A.C. through the LEON'S FLEXITICARD®.

    Finance your purchases and take advantage of 0% interest financing and equal monthly payments.